The three gaps we hit — and built
Every one of these started as a problem at our own counter, not a product idea.
Ordering a part and receiving a part are different jobs. The ordering integrations handle the first one, for the suppliers they cover. But the invoice that arrives with the parts still got hand-typed into Shopmonkey — and everything ordered by phone or from the yards never touched an integration at all. About fifteen hours a month of typing, counted. So we built Brian's Paper Eliminator: scan the invoice and parts land on the right repair order, marked arrived, inventory updated. Anything it's unsure about waits for a person — it never guesses. From $100 a month.
Review requests kept not going out — busy counter, good intentions. So we built Brian's Reviews Go-Getter, and it brought our shop 100+ five-star reviews in six months. Shopmonkey's own marketing add-on can send review requests too. Here's what ours is built around: when something wasn't right, the customer gets an easy private way to tell you first — so you fix the problem instead of reading about it on Google. $100 flat, 14 days free — try it and keep whichever works for you.
And follow-up calls kept slipping — declined work, customers we hadn't seen in a while. So we built Brian's Customer Keeper: one prioritized call sheet every morning for a real person to work through. About $5,000 a month in booked repeat work at our own shop. $100 a month.
Brian's Automotive & PerformancePuyallup, WA